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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 24 hours!
Pre Purchase Questions
Q: “Do you ship across the United Kingdom?”
Yes, we ship to all regions of the UK, including England, Scotland, Wales, and Northern Ireland.
Q: “Can I change or cancel my order after placing it?”
You can request a change or cancellation within a short period after ordering. Please contact us as soon as possible.
Q: “Do you offer free shipping?”
Yes, all UK orders qualify for free standard shipping with no minimum spend.
Q: “What payment methods do you accept?”
We accept major debit/credit cards, PayPal, Apple Pay, Google Pay, and Shopify Payments.
Q: “How do I know if a product is in stock?”
Product availability is always updated on our website. If an item is out of stock, it will be clearly marked.
Q: “Are your products suitable for beginners?”
Absolutely. We offer beginner-friendly supplements with clear instructions for safe use.
Q: “How can I be sure your supplements are safe?”
All products follow UK supplement regulations and are manufactured in facilities that meet strict quality standards.
Q: “Are your products covered by warranty?”
Consumable supplements do not carry warranties, but we’ll replace any defective or damaged items.
Q: “Do I need a prescription to order your products?”
No prescription is required. All our supplements are safe for general use unless otherwise stated.
Q: “How do I choose the right supplement for me?”
Check the product descriptions or contact our support team for personalised guidance.
Order & Shipping
Q: “How can I track my order?”
Once shipped, you’ll receive a tracking number via email that you can use to follow your parcel.
Q: “How long will delivery take?”
Standard UK delivery takes 1–3 business days after dispatch.
Q: “Can I change my shipping address after placing the order?”
Yes, if your order hasn’t shipped yet. Contact us immediately with the updated address.
Q: “Why hasn’t my tracking number updated yet?”
Most couriers update tracking within 24 hours. Minor delays can occur during busy seasons.
Q: “What happens if I miss my delivery?”
Couriers may attempt redelivery or hold your parcel for collection. Missed deliveries are not eligible for return or refund unless the item arrives damaged, defective, incorrect, or expired.
Q: “Can I combine multiple orders into one shipment?”
If your orders were placed close together, we may be able to combine them. Contact support.
Q: “My order shows as delivered, but I haven’t received it. What should I do?”
Check with neighbours, building reception, or a safe place. If still missing, contact us for assistance.
Q: “Can I choose a specific delivery date or time?”
Specific time slots are not guaranteed, but you may receive courier options via your tracking link.
Q: “Do you deliver to P.O. Boxes or rural addresses?”
Yes, we deliver to most UK addresses including rural locations and P.O. Boxes where carriers support them.
Q: “What if my order arrives damaged or incomplete?”
Please contact us within 48 hours with photos so we can resolve it quickly with a refund or replacement.
About Policies
Q: “Where can I find your return, refund, and shipping policies?”
You can review all of our store policies here:
Return & Refund Policy, Privacy Policy, Shipping Policy, and Terms of Service.
These cover everything from return eligibility and timelines to how we protect your information and handle shipping claims.
Q: “What is your return policy?”
Returns are accepted within 30 days only for seller-caused problems (damaged, defective, incorrect, or expired items) and only if the product remains unopened.
Q: “How do I request a refund?”
Email us with your order number and photos of the issue. Refunds apply only to unopened items with seller-caused issues.
Q: “Do you offer exchanges?”
Exchanges are available only for unopened items that arrived damaged, defective, incorrect, or expired.
Q: “Are sale items or gift cards refundable?”
Sale items and gift cards are non-refundable unless the product arrives damaged, defective, incorrect, or expired.
Q: “How do you protect my personal information?”
We use encrypted checkout systems and follow UK GDPR regulations to keep your data safe.
Q: “Are your products authentic and safe?”
Yes. We source only verified, high-quality supplements that comply with UK safety standards.
Q: “Is my payment information secure?”
All payments are processed through secure, encrypted systems like Shopify Payments and PayPal.
Q: “Do you charge taxes or import fees?”
All displayed prices include applicable UK taxes. No import fees apply for UK customers.
Q: “What happens if I disagree with your Terms of Service?”
If you do not agree, you should discontinue use of our site and services.
